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Payment Methods
We currently offer payment by credit card and check via PayPal. PayPal is our credit card gateway. You DO NOT need to have a PayPal account to pay for your purchases using PayPal. Simply click the "Checkout" button (not the PayPal button) when done shopping to go to your cart, choose your method of payment, then click the PayPal button if shown. Look for the link to "continue" without opening an account.
If you have or want to open a PayPal account then click the Paypal checkout button and follow the instructions.
When paying through PayPal, with or without a PayPal account, your credit card and payment information is secure as we never see your account number, just the amount of your payment.
Shipping Policy
We currently ship via US Postal Service (USPS) and United Parcel Service (UPS). Shipping estimates can be calculated after placing an item in your cart (please clear your cart if you decide not to buy). Standard delivery time is 5 to 14 days on all in-stock merchandise. Oversize items may require additional shipping and handling fees. You will be notified of any additional charges prior to being charged.
Most shipping fees are calculated based on package weight and shipping distance.
Purchases shipped directly from the manufacturer may use a different shipping method and/or shipping rate.
Purchases shipping to US destinations are usually shipped the next business day. Shipments outside the US usually ship within two business days. Purchases shipped direct from the manufacturer may take a few days longer and will usually be noted in the product listing.
A note about USPS Priority Flat Rate Boxes and Envelopes: Due to the specific sizes of these boxes and envelopes, our shipping calculator is unable to determine if your item or items will fit in one of these packages. So if you choose Priority Mail as a shipping option the fee will be calculated at regular Priority Mail rates. We will always check to see if your Priority Mail items will ship in a flat rate box at a lower rate than was calculated and if so we will refund the difference. For example, the small flat rate box may hold several small, fairly flat items (collars, leads, small plush bone toy) but not a ball shaped toy (Planet Dog Raspberry or golf ball). Minimum fee for the small flat rate box is currently $5.95 for US destinations. International rates are higher and vary by destination.
UPS cannot ship to PO Boxes. It is your responsibility to provide us with an address that can accept UPS deliveries. Assure that someone is at the delivery address to accept the package when it arrives. BarkinWoofer is not responsible if the package is left at the door and stolen. If you receive frequent deliveries consider a rental mailbox from a UPS Store or other similar establishment. They can usually accept deliveries of any size from any major shipping service and sign for them, too.
If we are unable to successfully deliver your package(s) due to customer refusal, customer negligence, or incomplete shipping information and your package is returned to us we will attempt to contact you via phone and/or email if provided. If we do not get a response within ten (10) days, you will be charged a 30% restocking fee in addition to being charged the appropriate shipping charges. All orders that require re-shipping at the request of the customer, will be charged for additional shipping.
Customs and Import Fees - International Shipping
We ship internationally to Canada, countries of the European Union, Australia, New Zealand, and Japan. All Customs, import and other fees for international shipments are the responsibility of the buyer.
To determine if we ship to your country, place an item in your cart and then enter your locality information into the Shipping Estimate area on the right side of the screen. You will either see a shipping estimate or a message that no shipping is available to your area (please clear your cart if you decide not to make a purchase).
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