Payment Methods

We currently offer two methods of payment:

• online by credit or debit card via PayPal (PayPal account NOT required to use your card)
  
• online using your existing or new PayPal account
  

ONLINE
PayPal is our credit card gateway. You DO NOT need to have a PayPal account to pay for your purchases using PayPal. Simply click the "Checkout" button (not the PayPal button) when done shopping to go to your cart, choose your method of payment, then click the PayPal button if shown. Look for the link to "continue" without using an account.

If you have or want to open a PayPal account then click the Paypal checkout button and follow the instructions.

When paying through PayPal, with or without a PayPal account, your credit card and payment information is secure as we never see your account number, just the amount of your payment and your shipping address.

Shipping

We currently ship via US Postal Service (USPS) and United Parcel Service (UPS). Federal Express (FedEx) may also be available. Shipping estimates can be calculated after placing an item in your cart (please clear your cart if you decide not to buy).

Many products ship from our warehouse within 24 - 48 hours. Products that ship direct from the designer/manufacturer will vary, for example:

• most dog beds and dog tags (usually 2-5 business days)
• handwoven Mayan belts (usually 1 or 2 business days)
• personalized dog bowls and treat jars (usually 2-3 weeks)
• certain collars and leads (usually 2-15 business days)
• most dog clothing and costumes (usually 2-5 business days)
  

If your order contains multiple products from different manufacturers, your order may ship in multiple parcels. These packages may arrive on different days. These items will usually be noted in the product listing.

Shipping Fee Calculations

BarkinWoofer shipping fees are generally calculated as follows:

• BarkinWoofer inventory items (stocked and shipped by us): Fees are based on weight and distance and may be shipped by the US Postal Service, UPS, or Fed Ex. A small handling charge is added to cover packaging material costs.
• Items shipped to you from designer or vendor: fees are based on what they charge us. We do not add additional fees or handling charges. Fees vary widely for each shipper and sometimes include an additional fee for this service. These shippers may use a different shipping method and/or shipping rate than noted in the listing, at their discretion.
  
• Free shipping items: All pet ID tags, most beds, and many other items ship free within the USA (and sometimes outside the USA). These items may be shipped to you by BarkinWoofer or by the designer/vendor.
  

Oversize items may require additional shipping and handling fees. You will be notified of any additional charges prior to being charged.

A note about USPS Priority Flat Rate Boxes and Envelopes: Due to the specific sizes of these boxes and envelopes, our shipping calculator is unable to determine if your item or items will fit in one of these packages. So if you choose Priority Mail as a shipping option the fee will usually be calculated at regular Priority Mail rates. We will always check to see if your Priority Mail items will ship in a flat rate box or envelope at a lower rate than was calculated and if so we will refund the difference. For example, the small flat rate box may hold several small, fairly flat items (collars, leads, small plush bone toy) but not a ball shaped toy (Planet Dog Raspberry or golf ball).

UPS  and FedEx cannot ship to PO Boxes. It is your responsibility to provide us with an address that can accept these deliveries. Assure that someone is at the delivery address to accept and sign (when needed) for the package when it arrives, or request a "no signature" delivery. Shipments of $50 or more may require a signature. BarkinWoofer is not responsible if the package is left at the door and stolen. If you receive frequent deliveries consider a rental mailbox from a UPS Store or other similar establishment. They can usually accept deliveries of any size from any major shipping service and sign for them, too.

If we are unable to successfully deliver your package(s) due to customer refusal, customer negligence, or incomplete shipping information and your package is returned to us we will attempt to contact you via phone and/or email if provided. If we do not get a response within ten (10) days, we will issue a refund less a 30% restocking fee and all shipping charges and fees. Refunds will not be issued for personalized or custion items, no exceptions. All orders that require re-shipping at the request of the customer, will be charged for additional shipping (including items originally shipped free).

Customs and Import Fees - International Shipping

We ship internationally to Canada, countries of the European Union, Australia, New Zealand, and Japan and a few other countries. All Customs, import and other fees for international shipments are the responsibility of the buyer.

To determine if we ship to your country, place an item in your cart, view your cart,  and then enter your locality information into the Shipping Estimate area. You will either see a shipping estimate or a message that no shipping is available to your area (please clear your cart if you decide not to make a purchase).

International Shipping Direct from Designer/Manufacturer
Some manufacturers do not ship internationally. We may be able to have them ship the product to us and then we will ship to you. This applies mostly to smaller items (collars, leads, clothing, ID tags, etc.) but not large items (beds, strollers, etc.). In this case shipping will be calculated as their charge to ship to us plus shipping from us to you.

Other manufacturers will ship directly to you but we must first contact them (Monday - Friday during business hours) for the shipping rate.

Please ask about international shipping if you see something you like that does not offer shipping outside the USA.

All policies and prices are subject to change without notice.