We currently offer two methods of payment:
ONLINEPayPal is our credit card gateway. You DO NOT need to have a PayPal account to pay for your purchases using PayPal. Simply click the "Checkout" button (not the PayPal button) when done shopping to go to your cart, choose your method of payment, then click the PayPal button if shown. Look for the link to "continue" without using an account. If you have or want to open a PayPal account then click the Paypal checkout button and follow the instructions. When paying through PayPal, with or without a PayPal account, your credit card and payment information is secure as we never see your account number, just the amount of your payment and your shipping address.
We currently ship via US Postal Service (USPS) and United Parcel Service (UPS). Federal Express (FedEx) may also be available. Shipping estimates can be calculated after placing an item in your cart (please clear your cart if you decide not to buy). Many products ship from our warehouse within 24 - 48 hours. Products that ship direct from the designer/manufacturer will vary, for example:
If your order contains multiple products from different manufacturers, your order may ship in multiple parcels. These packages may arrive on different days. These items will usually be noted in the product listing.
BarkinWoofer shipping fees are generally calculated as follows:
Oversize items may require additional shipping and handling fees. You will be notified of any additional charges prior to being charged.
A note about USPS Priority Flat Rate Boxes and Envelopes: Due to the specific sizes of these boxes and envelopes, our shipping calculator is unable to determine if your item or items will fit in one of these packages. So if you choose Priority Mail as a shipping option the fee will usually be calculated at regular Priority Mail rates. We will always check to see if your Priority Mail items will ship in a flat rate box or envelope at a lower rate than was calculated and if so we will refund the difference. For example, the small flat rate box may hold several small, fairly flat items (collars, leads, small plush bone toy) but not a ball shaped toy (Planet Dog Raspberry or golf ball). UPS and FedEx cannot ship to PO Boxes. It is your responsibility to provide us with an address that can accept these deliveries. Assure that someone is at the delivery address to accept and sign (when needed) for the package when it arrives, or request a "no signature" delivery. Shipments of $50 or more may require a signature. BarkinWoofer is not responsible if the package is left at the door and stolen. If you receive frequent deliveries consider a rental mailbox from a UPS Store or other similar establishment. They can usually accept deliveries of any size from any major shipping service and sign for them, too. If we are unable to successfully deliver your package(s) due to customer refusal, customer negligence, or incomplete shipping information and your package is returned to us we will attempt to contact you via phone and/or email if provided. If we do not get a response within ten (10) days, we will issue a refund less a 30% restocking fee and all shipping charges and fees. Refunds will not be issued for personalized or custion items, no exceptions. All orders that require re-shipping at the request of the customer, will be charged for additional shipping (including items originally shipped free).
We ship internationally to Canada, countries of the European Union, Australia, New Zealand, and Japan and a few other countries. All Customs, import and other fees for international shipments are the responsibility of the buyer. To determine if we ship to your country, place an item in your cart, view your cart, and then enter your locality information into the Shipping Estimate area. You will either see a shipping estimate or a message that no shipping is available to your area (please clear your cart if you decide not to make a purchase).International Shipping Direct from Designer/ManufacturerSome manufacturers do not ship internationally. We may be able to have them ship the product to us and then we will ship to you. This applies mostly to smaller items (collars, leads, clothing, ID tags, etc.) but not large items (beds, strollers, etc.). In this case shipping will be calculated as their charge to ship to us plus shipping from us to you. Other manufacturers will ship directly to you but we must first contact them (Monday - Friday during business hours) for the shipping rate. Please ask about international shipping if you see something you like that does not offer shipping outside the USA.
All policies and prices are subject to change without notice.